Cancellation Policy
This Cancellation policy applies where an order has been placed but the goods have goods not been despatched to the customer.
Where the goods have been despatched to the customer, the Returns and Refund policy will apply.
Cancellations can be made within 48 hours from an order being placed and prior to despatch of the order. If cancellation is made after the 48-hour time frame, a 5% penalty will be incurred for processing the reversal of the cancelled order as well as any applicable refund.
If cancellation is required, please email us on info@earthpowertechnologies.co.za and state the following:
• Reason for cancellation.
• Method of payment used to purchase the items. A refund credit less any late cancellation penalty that may apply will automatically be applied to your credit card or other original method of payment.
We require proof of payment and for funds to have cleared in our bank account prior to processing any cancellation refund.